Shipping Policy

Last updated: October 21, 2026

This Shipping Policy explains where Matzo delivers, what shipping costs, how long orders take, and what to expect when your order arrives. Our lawn mowers and riding lawn tractors are large and heavy, so delivery works differently from small parcels.

Shipping at a glance

Ships from Chicago, Illinois
Delivery area All 50 U.S. states and Washington, D.C.
Shipping cost Free standard shipping ($0.00)
Order cut-off 3:00 PM Central Time (CT), Monday – Friday
Handling time 2–3 business days
Transit time 5–7 business days
Estimated total delivery 7–10 business days
Delivery method Ground or freight carrier suited to the size and weight of the item
Tracking Carrier details and tracking sent by email when your order ships

1. Delivery area

We deliver to addresses in all 50 U.S. states and Washington, D.C. We do not currently deliver to U.S. territories or to addresses outside the United States. If a specific product has a delivery restriction, it will be shown on the product page or at checkout.

2. Shipping cost

Standard shipping is free on all orders within the United States. No standard shipping charge is added at checkout. If a product-specific delivery charge ever applies, it will be shown clearly before you complete your purchase.

3. Handling and delivery times

Stage Time
Handling time (order preparation) 2–3 business days
Transit time (carrier delivery) 5–7 business days
Estimated total delivery time 7–10 business days

Handling starts after your order is placed and payment is confirmed. Our business days are Monday to Friday. Orders placed before 3:00 PM CT on a business day begin handling that day. Orders placed after 3:00 PM CT, on weekends, or on public holidays begin handling on the next business day.

Handling time is the time we need to inspect, pack, and prepare your order before handing it to the carrier. Transit time starts once the carrier has your shipment. Delivery times are estimates, not guaranteed delivery dates. Weather, carrier schedules, holidays, and your location can affect them. Delivery to Alaska and Hawaii can take longer than the estimate above.

4. Shipping address

Please check your full name, street address, apartment or unit number, city, state, ZIP code, and phone number carefully at checkout. Please use a street address where someone can receive the package, because some carriers cannot deliver to P.O. boxes. We are not responsible for delays or extra costs caused by an incorrect or incomplete address. If you spot an error, contact us right away. We can change an address only if the order has not yet shipped.

5. Tracking

When your order ships, we will email you a shipping confirmation with carrier details and tracking where available. Tracking can take up to 24 hours to show updates after the carrier receives the shipment. If you have not received shipping information within 4 business days of placing your order, email support@matzo.store.

6. Receiving your order

Our mowers and tractors are large and heavy, so they are shipped by a ground or freight carrier suited to their size and weight. The carrier may contact you to arrange delivery. Please make sure:

  • Your phone number and email are correct, so the carrier can reach you.
  • Someone aged 18 or older is available to receive the shipment and sign for it.
  • The delivery location has enough space and safe access for a delivery truck.

If you are not sure your location can receive a large delivery, contact us before you order.

7. Inspection on delivery

Please inspect your shipment before signing the delivery receipt. If you see damage, missing parts, or the wrong item:

  1. Note the issue on the delivery receipt before signing, where possible.
  2. Take clear photos of the packaging and the product.
  3. Keep the packaging until your claim is resolved.
  4. Contact us at support@matzo.store or +1 312-226-1129 within 7 days of delivery.

We will then arrange a replacement or refund. See our Return & Refund Policy for details.

8. Delayed shipments

Shipments can occasionally take longer than expected because of carrier delays, severe weather, holidays, high volumes, transportation disruptions, or incomplete address details. If your order has not arrived within 10 business days after it shipped, contact us at support@matzo.store and we will review the shipment with the carrier.

9. Lost or missing shipments

If tracking shows your shipment as delivered but you cannot find it, please check around the delivery location and with other people at your address, and contact the carrier. If it is still missing, email us within 7 days at support@matzo.store with your order number. We will help you contact the carrier and file a claim. If the shipment is confirmed lost, we will send a replacement or refund you in full.

10. Order changes and cancellations

To change or cancel an order, email support@matzo.store as soon as possible. We can change or cancel an order free of charge only if it has not yet shipped. After that, please use the return process in our Return & Refund Policy. See also our Payment Policy.

Contact us

Matzo
Address: 2348 W Grand Ave, Chicago, IL 60612, USA
Phone: +1 312-226-1129
Email: support@matzo.store
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. Closed Saturday and Sunday.