Payment Policy

Payment Policy

Last updated: October 21, 2026

This Payment Policy explains the payment methods Matzo accepts, when you are charged, and how billing, refunds, and cancellations work.

1. Accepted payment methods

The payment options available for your order are shown at checkout before you pay.

2. When you are charged

Your payment is charged when you place your order. Your order is confirmed once payment succeeds, and you will receive an order confirmation email. If a payment is declined or fails, the order is not placed and you are not charged.

Order confirmation means we have received your order and payment. It does not mean your order has shipped. You will receive a separate shipping email once it ships.

3. Payment security

Payments are entered and processed directly by our third-party payment providers over an encrypted (SSL/TLS) connection. Matzo does not see or store your full card number. Your payment provider handles your payment information under its own terms and privacy policy. Please enter your payment details only on our secure checkout page.

4. Billing information

Please enter your full name, billing address, email, and phone number accurately. Incorrect or incomplete details can cause payment failures or order delays. Because our products are high-value items, we may contact you to verify an order before it ships.

5. Declined payments

If your payment is declined, please check your payment details and available funds, contact your bank or card issuer, or try another payment method at checkout. Banks, card issuers, and payment providers make their own authorization decisions, and we do not control them.

6. Currency

All prices are in U.S. dollars (USD). Any currency conversion or foreign transaction fees charged by your bank or card issuer are your responsibility.

7. Order total

Your order total, including product prices, any discounts, and applicable sales tax, is shown at checkout before you pay. Standard shipping is free on all orders within the United States. See our Shipping Policy for delivery details.

8. Billing descriptor

Charges appear on your statement under our business name, Matzo. The exact wording can vary by bank, card issuer, or payment method.

9. Refunds

Approved refunds are issued to your original payment method, as described in our Return & Refund Policy. Refunds are issued within 10 business days after we receive and inspect your returned item. After we issue the refund, your bank or payment provider may need additional time before the funds appear in your account.

10. Cancellations

To cancel an order, email support@matzo.store with your order number as soon as possible. We can cancel an order free of charge only if it has not yet been shipped, and you will receive a full refund to your original payment method. Once an order has shipped, it can no longer be cancelled, and you can use the return process in our Return & Refund Policy instead.

11. Duplicate or incorrect charges

If you think you were charged more than once for the same order, or charged the wrong amount, email support@matzo.store with your order number and the charge details, and we will investigate and correct it.

12. Payment disputes

If you have a concern about a payment, please contact our support team first so we can try to resolve it quickly. This does not limit any rights you have under applicable law or under your card issuer’s or payment provider’s terms.

Contact us

Matzo
Address: 2348 W Grand Ave, Chicago, IL 60612, USA
Phone: +1 312-226-1129
Email: support@matzo.store
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. Closed Saturday and Sunday.