Short Introduction
Welcome to the official Contact Us page for Matzo. We believe that open, transparent, and direct communication is the cornerstone of a trustworthy online shopping experience. Whether you have questions regarding our premium mouse pads, need help tracking an existing order, require assistance with a return or exchange, or simply want to learn more about our products, our dedicated customer support team is always here to help you navigate every step of your journey with us.
Customer Support Hours
To ensure that all inquiries are handled efficiently by our team, our support operations run on a structured schedule:
- Support Days: Monday through Friday
- Support Operating Hours: 09:00 AM – 05:00 PM (GMT-05:00)
- (Note: Please be advised that weekends—Saturdays and Sundays—along with major US public holidays, are excluded from our normal business operating days. Any messages or inquiries received during the weekend will be prioritized and addressed promptly on the following business day.)
Available Contact Methods
We provide reliable and direct communication channels so you can easily get in touch with us whenever you need assistance:
- Email Support: You can send your detailed inquiries, order numbers, or documents directly to our official support inbox at Support@matzo.store. This is our primary and most efficient channel for resolving customer issues.
- Mailing Address: If you need to send formal correspondence, returns, or written documentation via physical mail, you can reach us at our registered business location: 6606-6546 US-84, Patterson, GA 31557, USA.
Response Time & Commitment
We understand that timely communication is essential when shopping online. Our support team is committed to reviewing and responding to all customer emails, inquiries, and support tickets as quickly as possible. You can generally expect to receive a thorough and helpful reply from our team within 24 to 48 business hours from the time your message is received during our standard operating days.
Business Information
For official verification, formal inquiries, or record-keeping, please refer to our complete business registration and contact details below:
- Business Name: Matzo
- Business Email: Support@matzo.store
- Business Address: 6606-6546 US-84, Patterson, GA 31557, USA
- Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)